Privacy Policy

When you submit the website contact form, email us, or call us, we receive the information you choose to provide. This can include your name, business contact details, company, service interest, budget range, and the contents of your message. We use that information to respond, evaluate a potential engagement, provide requested services, and maintain appropriate business records.

The website's hosting and measurement services may also process standard technical request information and use cookies or similar technologies needed to operate the site and measure advertising activity. Website inquiries are sent through an email-delivery provider. These website practices do not describe the iPhone app, which has no advertising, tracking, or analytics SDKs.

We do not publish a fixed retention period for every category of website or inquiry data. We keep it only as reasonably needed for the purpose for which it was received, our business records, dispute resolution, or applicable legal obligations, then delete or de-identify it when appropriate.

IntellAgent is a protocol-reference and decision-support tool for authorized clinical research personnel. The app connects directly to a customer-selected, site-controlled IntellAgent server. IntellAgent personnel do not routinely receive or access protocol questions, protocol content, answers, device credentials, or records held on that customer server.

• Protocol questions are processed to produce answers. The application audit trail does not retain the question content.
• The app contains no advertising, tracking, analytics, data-broker, or third-party crash-reporting SDKs.
• Dictation requests on-device speech recognition. If on-device recognition is unavailable, the user must type the question instead.
• A revocable device credential is stored in this-device-only, passcode-protected iOS Keychain storage. It is not synchronized through iCloud.

These app practices are the basis for the App Store declaration that the iPhone app does not collect data for the developer. Information submitted separately through this public website, email, or phone is handled under the website and business-inquiry section above.

A participating research site controls its IntellAgent server, user access, and protocol availability. That server retains coordinator identity, device registration, policy acknowledgement, and security and audit metadata. The customer is responsible for its server records and for setting applicable access and retention practices.

Questions about access to, correction of, or retention of customer-server records should first be directed to the research site's IntellAgent administrator.

Users must not enter patient names, dates of birth, medical-record numbers, or other patient identifiers into IntellAgent.

The app does not diagnose or treat patients, make final enrollment decisions, or maintain the official clinical record. Users remain responsible for reviewing cited sources, following the governing protocol and site procedures, and escalating decisions that require investigator or principal-investigator review.

For the public website and business inquiries, we may use service providers for website hosting, email delivery, and advertising measurement. They process information for those services under their own applicable terms and privacy commitments. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and the integrity of our services.

We use safeguards appropriate to the information and service involved, but no storage or transmission method is risk-free. This policy does not claim a particular certification or regulatory-compliance status.

You may ask about, correct, or request deletion of personal information that IntellAgent controls, subject to verification and applicable legal or business record requirements. Rights can vary by location and circumstances.

Send privacy requests to hello@beintellagent.com. For records controlled by a participating research site, contact that site's IntellAgent administrator first.