Terms of Service

Learn about the terms and conditions that govern our AI products, pilots, deployments, consulting services, and your rights as a client.

Last updated: June 4, 2025

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Important Notice

These Terms of Service govern your use of IntellAgent's AI products and consulting services. By engaging with our offerings, you agree to these terms. Please read them carefully and contact us if you have any questions.

1. Acceptance of Terms

By accessing and using IntellAgent's website, products, and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our offerings.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website, products, or services after any such changes constitutes your acceptance of the new terms.

2. Products and Services

IntellAgent provides artificial intelligence products and consulting services including but not limited to:

•Product demos, pilots, and deployments

•AI Strategy & Consulting

•Process Automation

•AI Assistants & Support Automation

•Predictive Analytics

•Document Processing & OCR

•Sales Intelligence

•Custom AI Solutions

All services, pilots, and deployments are provided according to the applicable proposal, statement of work, order form, or separate written agreement. Specifications, deliverables, timelines, and usage terms will be outlined in those agreements.

3. Client Obligations

As a client, you agree to:

•Provide accurate and complete information necessary for service delivery

•Grant necessary access to systems, data, and personnel as required

•Respond to requests for information in a timely manner

•Maintain confidentiality of any proprietary methodologies shared

•Comply with all applicable laws and regulations

•Pay all fees according to the agreed payment terms

Failure to meet these obligations may result in project delays, additional costs, or termination of access or services.

4. Payment Terms

Payment terms are as follows:

•Project fees are outlined in individual proposals or statements of work

•Payment schedules vary by project but typically include milestone-based payments

•Initial deposits may be required before work commences

•Invoices are due within 30 days of receipt unless otherwise specified

•Late payments may incur charges

All fees are non-refundable once work has commenced or deployment access has begun, except as specifically outlined in individual agreements.

5. Intellectual Property

Ownership of intellectual property is governed as follows:

•Client retains ownership of all pre-existing intellectual property

•Custom solutions developed specifically for clients become client property upon full payment unless otherwise agreed

•IntellAgent retains ownership of its products, product roadmaps, general methodologies, frameworks, and know-how

•Open-source components remain subject to their respective licenses

•Either party may use general knowledge and experience gained during the engagement

All intellectual property arrangements will be clearly specified in individual product, pilot, deployment, or project agreements.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

•Proprietary business information

•Technical specifications and implementations

•Data and analytics insights

•Strategic plans and methodologies

•Any information marked as confidential

This confidentiality obligation survives termination of the product, pilot, deployment, or service agreement and remains in effect for a period of five (5) years.

7. Data Security and Privacy

IntellAgent is committed to protecting client data:

•We implement industry-standard security measures

•Data is processed only as necessary for product, pilot, deployment, or service delivery

•We comply with applicable data protection regulations

•Client data is not shared with third parties without explicit consent

•Data retention policies are outlined in our Privacy Policy

Clients are responsible for ensuring they have necessary permissions for any data shared with IntellAgent.

8. Limitation of Liability

To the maximum extent permitted by law:

•IntellAgent's total liability shall not exceed the fees paid for the specific product deployment, pilot, or project

•We are not liable for indirect, incidental, or consequential damages

•We make no warranties regarding specific business outcomes or ROI

•Force majeure events excuse performance delays or non-performance

•Client assumes responsibility for implementation decisions and outcomes

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

9. Termination

Either party may terminate product, pilot, deployment, or service agreements:

•With 30 days written notice for ongoing services unless a separate agreement states otherwise

•Immediately for material breach of contract

•Immediately if the other party becomes insolvent

•As specified in individual agreements

Upon termination, client remains obligated to pay for all access, deployment work, and services rendered up to the termination date.

10. Dispute Resolution

Disputes will be resolved as follows:

•Initial attempt through good faith negotiation

•Mediation through a mutually agreed upon mediator

•Binding arbitration if mediation fails

•Arbitration conducted under the rules of the American Arbitration Association

•Proceedings held in the state where IntellAgent is headquartered

The prevailing party in any dispute shall be entitled to recover reasonable attorney's fees and costs.

11. Governing Law

These terms are governed by:

•The laws of the state where IntellAgent is incorporated

•Federal laws of the United States where applicable

•International laws for cross-border engagements as specified in project agreements

Any legal proceedings must be brought in the courts having jurisdiction in IntellAgent's primary place of business.

12. Miscellaneous

Additional provisions:

•These terms constitute the entire agreement between parties regarding the subject matter

•If any provision is found unenforceable, the remainder remains in effect

•Waiver of any term must be in writing and signed by both parties

•These terms may not be assigned without written consent

•Headings are for convenience only and do not affect interpretation

For questions about these terms, please contact us at hello@beintellagent.com